ABC North, The Cigar Store Return Policy
Keeping our customers happy is our number one priority! Returns are easy - if you are not satisfied
with your purchase, you may return the item to us within 15 days of receipt of
your order for a prompt exchange, credit, or refund. Before returning the item, please use the link at the bottom of this page to obtain an RMA #. It is important that you make note
of this number to include with any returns.
How the return
For cigars by
the box or bundle: If you try 1 cigar and return
the remainder, you will receive full merchandise credit, less shipping charges.
If you try more than 1, pro-rated credit is applied, less shipping charges.
For samplers, 5-Packs and non-cigar
merchandise: Returns must be in new, unopened condition to receive credit.
For promotional items: Promotional items must be returned with your order or you will be charged the
retail price for the promotional item(s).
Please keep the
original packaging and any accessories to return with the item.
We would appreciate
receiving the returned cigars in the condition you received them – as they may
well be returned to the cigar maker if they were defective or unsmokable. We
reserve the right to issue partial credit or no credit for cigars not returned
in satisfactory condition. Please do not send cut or partially smoked cigars.
We will gladly refund
original shipping under the following situations:
• You have received
• We accidentally shipped you the wrong item.
• Your cigars were damaged on their way to you.
In the cases above, we will also pay the shipping on your
replacement – using the carrier of our choice.
If you fail to return
merchandise within the given time frame or without an RMA#, we may deny credit
or issue a 15% re-stocking fee.